Privacy Policy

Marbella Resorts SL. (“Marbella Resorts,” “we,” “us,” or “our”) has created this Privacy Policy because we know that you care about how information you provide to us is used and shared. This Privacy Policy applies to our information collection and use practices: (i) online when you visit the website (the “Website”), (ii) offline when you provide personal information to us when using our services, and (iii) when you enter promotions, drawings, or sweepstakes. By visiting our Website, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use, both of which govern your use of the Website. By providing us personal information offline when you use our services, you are also agreeing to the terms of this Privacy Policy.

The Information We Collect

When you use the Website, when you use our services, or when you enter promotions, drawings, or sweepstakes, you may provide us with personally identifiable information about you, such as your name, e-mail address, postal address, personal interests, telephone number, and other information (collectively, the “Personal Information”). We do not collect any Personal Information from you when you visit the Website unless you provide us with the Personal Information voluntarily (for example, by booking a room, signing up for our special promotions, registering for an account, or sending us a message).

We may automatically collect other types of non-personally identifiable information when you visit the Website such as your network location, the IP address of your computer, and what sections of the Website you visit.

The Website may use “cookie” technology to help us collect other non-personally identifiable information and to enhance your experience using the Website. Cookies are small packets of data that a web site stores on your computer’s hard drive so that your computer will “remember” information about your visit. We may allow third-party companies that are presenting advertisements on some pages of the Website to set and access their own cookies. Such third-party cookies are not governed by this Privacy Policy, but by the privacy policy of such third party. Also, the Website may use web beacons, commonly known as bots, to access our cookies within and outside our network of web sites and in connection with our products and services. If you do not want the Website to place cookies on your hard drive, you may be able to turn that feature off on your computer. Please consult your Internet browser’s documentation for information on how to do this. However, if you decide not to accept cookies from our Website, the Website may not function properly.

How We Use and Share Personal Information

If you provide us with Personal Information, we will use such Personal Information to contact you about our products and/or services about which you have expressed interest. We may also use the Personal Information to inform you about other products and services that may be available through Marbella Resorts, our family of companies, and/or companies with which we have a marketing relationship, and to provide you a customer survey to assess your satisfaction with our products and services. Also, we may share Personal Information with third parties as described below.

We may employ other companies and individuals to perform functions on our behalf. Examples may include providing marketing assistance and customer service. These other companies will have access to the Personal Information only as necessary to perform their functions and to the extent permitted by law. In an ongoing effort to better understand our customers, we might aggregate Personal Information that is provided through the Website. In aggregate form, this Personal Information does not identify you personally. We may share this aggregate data with our business affiliates and agents. We may also disclose aggregated user statistics in order to describe our services to current and prospective business affiliates and to other third parties for other lawful purposes. As long as you have explicitly consented, we may from time to time share your Personal Information with other companies which may provide you with information about the products and services they offer. However, you will have the opportunity to stop this sharing by giving a notice of objection at any time. Please send the notice to:

If we or any of our family of companies (or all or substantially all of our assets or the assets of any of our family of companies) are acquired, we expect that the Personal Information would be transferred along with the other business assets. To the extent permitted by law, we may also disclose Personal Information when required by law, court order, or other government or law enforcement authority or regulatory agency, or whenever we believe that disclosing the Personal Information is necessary or advisable, for example, to protect the rights, property, or safety of Marbella Resorts or others.

Accessing and Modifying Personal Information and Communication Preferences

You may access, remove, review, and/or make changes to Personal Information that you have provided to us by e-mailing Marbella Resorts at In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any Marbella Resorts marketing e-mails. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases. You cannot opt-out of receiving transactional e-mails related to your account with Marbella Resorts.

How We Protect Visitor Information

We strive to maintain reasonable physical, electronic, and procedural safeguards to secure Personal Information from loss, misuse and unauthorized access, disclosure, alteration, and destruction. However, we are unable to guarantee that security measures we take will not be penetrated or compromised or that the Personal Information will remain secure under all circumstances.

Important Notices

Marbella Resorts abides by principles set forth by the U.S. Department of Commerce regarding the collection, use, and retention of applicable data from the European Union and Switzerland. However, it is important to note that the Website is operated in the United States. If you are located outside of the United States, please be aware that any Personal Information you provide to us will be transferred to the United States. By using the Website, by providing us Personal Information when using our services, and by entering promotions, drawings, or sweepstakes, you consent to this transfer.

Marbella Resorts commits to the resolution of complaints about your privacy and our collection or use of your Personal Information. We have also committed to resolve any complaints relating to this Privacy Policy.

If you have any questions regarding this Privacy Policy, please сontact Us as described in the “Contact Us” section. We will investigate your question, respond to your inquiry, and attempt to resolve any concerns regarding your privacy question.

External Web Websites

The Website may contain links to third-party web sites. Marbella Resorts has no control over the privacy practices or the content of any of our business affiliates, advertisers, sponsors, or other web sites to which we provide links from the Website. As such, Marbella Resorts is not responsible for the content or the privacy policies of web sites to which our Website may link. You should check the applicable privacy policy of the web site sponsor when visiting any other web sites.

Changes to This Privacy Policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. By accessing this Website or providing us Personal Information after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.

How to сontact Us

If you have questions about this Privacy Policy, please contact Marbella Resorts via e-mail at with “PRIVACY POLICY” in the subject line or by mailing us at the following address:

Marbella Resorts S.L.
Urb. Coral Beach km, 176
Marbella 29602
CIF: B 93 169 076

Last Updated May 9, 2012